Track My Order

 

 

TRACK YOUR DELIVERY

You can track your order through the Royal Mail tracking tool:

https://www.royalmail.com/track-your-item#/ 


Royal Mail will update the status when they receive the item and when the shipment is delivered. You will not be able to view live tracking details during the journey process - only after it is completed.

 

DELIVERIES TO EUROPE

Due to EU's new customs system there can be considerable delays to shipments to European countries. Be advised to allow anywhere from 2 - 6 weeks for European deliveries to clear customs backlog.

Tracking details are updated when delivery leaves the UK and when it reaches the final destination. Details are not updated during the actual delivery process. If the tracking shows only partial information it means the shipment is still in process. It does not mean that the delivery is lost.

 

CUSTOMS

International deliveries may be subject to import duties, taxes and fees*. For orders placed on our website, there may be additional local duties and taxes that are out of Luxx’s control that you may need to pay in order to receive the goods.

For items to be exported, the carriage charge covers packaging and delivery only.

Failure to pay import fees can cause the loss of your goods. Luxx does not refund or credit shipments where import taxes have been ignored/rejected. 

*If your order is to the US and is less than $800, you won't incur any additional duty costs on your delivery.


DELIVERY TIMES

Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.

 

CONTACT ROYAL MAIL

In case you experience extensive delays, please contact Royal Mail for further information and don't forget to provide your tracking number in your enquiry:

https://personal.help.royalmail.com/app/contact   

 

 

Someone purchased a19 minutes ago from Liverpool, England
Someone purchased a20 minutes ago from Rome, Italy
Someone purchased a21 minutes ago from Dubai, UAE
Someone purchased a3 minutes ago from Madrid, Spain
Someone purchased a4 minutes ago from Riyadh, Saudi Arabia
Someone purchased a5 minutes ago from Stockholm, Sweden
Someone purchased a6 minutes ago from Dublin, Ireland
Someone purchased a7 minutes ago from Belfast, Ireland
Someone purchased a8 minutes ago from Glasgow, Scotland
Someone purchased a9 minutes ago from London, Endland
Someone purchased a10 minutes ago from Oslo, Norway
Someone purchased a11 minutes ago from Cotswold, England
Someone purchased a12 minutes ago from Paris, France
Someone purchased a13 minutes ago from Monte Carlo, Monaco
Someone purchased a14 minutes ago from Doha,Qatar
Someone purchased a15 minutes ago from Cheltenham, England
Someone purchased a16 minutes ago from New York, USA
Someone purchased a17 minutes ago from Canterbury, England
Someone purchased a18 minutes ago from Moscow, Russian
Someone purchased a19 minutes ago from Luton, England
Pre-loader