This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
WHAT IS A DECANT?
A decant does not include the original brand bottle or original labeling.
HOW ARE NICHE PERFUMES DIFFERENT?
They are of higher quality ingredients, contain more pure fragrance oils that cheap mass-produced perfumes do not. Niche perfumes are often hand-formulated per lot (meaning, the perfumer is basically providing a custom-tailored perfume).
Niche perfumes tend to be slightly more oily in consistency than the cheaper mass-produced perfumes made from aroma chemicals, which is a sign that they contain real exclusive fragrance oils.
The list of fragrance ingredients in a niche perfume can exceed 50 different fragrance notes versus 2-6 notes in a mass-produced perfume built on aroma chemicals. The extensive list of ingredients make niche perfumes more expensive.
It is not unusual to find prices from £200 to even £1,500 per 100ml for niche perfumes. The common claim that you 'pay for the packaging' is not true with niche perfumes. A buyer pays for the higher quality ingredients and it reflects in the beauty of the fragrances.
HOW CAN I MAKE PERFUMES LAST LONGER?
Perfumes dominated by fruity or flowery top notes will have much lower longevity due to the lighter and short-lived molecules in the notes.
You can improve longevity by applying the fragrance on clothing near the chest/shoulder area and arms/sleeves. Perfumes last longer on textiles. Perfumes contain high concentration of alcohol and should be avoided on textiles like silk, rayon, etc. and can stain or dry these materials.
Another method to increase fragrance strength is to put a little bit of vaseline on the skin (i.e. wrists, neck), then spray the perfume on the vaseline spots.
Remember that many niche brands are small perfume makers. Each batch may be handmade and unique. Like wine, perfumes mature. If you allow your fragrance to mature you will see that it gets more rounded and stronger, and the colour will also deepen.
WHERE DO YOU GET YOUR PERFUMES?
HOW OFTEN IS STOCK REPLENISHED?
Our primary focus is high-end niche brands. We generally do not offer medium to low-end brands, unless we get a one-off temporary stock addition offered by our suppliers.
HOW IS THE PERFUME BOTTLED?
Due to supplychain issues from COVID-19 restrictions, we currently carry testers in roller bottles only. Roller bottles have to be packaged differently and are coated with polymers to reduce leakage. This is required to comply with IFRA regulations and the many shipping and safety restrictions for perfumes to minimize leakage risks as much as possible.
The bottles used for the testers is shown in the product description images.
The sizes of the testers are very convenient for a handbag, pocket, a car, for work or for travels.
DOES LUXX OFFER SPRAY TESTERS?
Due to logistics and supply chain issues from France during COVID-19 restrictions, we were unable to obtain our normal high-quality spray bottles. During this time we have stocked roller bottles instead.
CAN COVID-19 AFFECT MY SENSE OF SMELL?
Loss of smell (Anosmia) is one of the effects of COVID and can continue long after a mild or severe infection.
Recent discoveries show that people who have been afflicted with COVID, appear to see a reduced loss of smell and taste, or a distorted sense of smell, or odd or weak smell.
The good news is that it's only temporary.
COVID-19 scent buds generally return to normal in 80% of cases within a few weeks, or in other cases after several months. Some are experiencing almost permanent loss of smell for a year with receptors returning to normal with training. The neurons need time to regenerate from the supply of stem cells within the lining of the nose.
Other causes for scent distortion or loss are allergies, hay fever, colds. Like COVID these conditions can make fragrances smell odd, strong scents can smell weak or poorly lasting, or completely distorted. As this system tries to heal, it can lead to a strange condition known as parosmia, in which smell returns, but in a bizarrely distorted fashion. Parosmia is often a sign of recovery.
WHAT PAYMENT METHODS CAN I USE?
WHY DID MY ONLINE PAYMENT FAIL?
1. The card holders name
2. The card billing address
3. The delivery address (should match your bank statement)
4. The CVC code (last 3 digits on the back of the card)
If these details differ from your card provider details, the payment will often be held or rejected due to security concerns.
WHAT IS THE SHIPPING TIME?
MINIMUM ESTIMATED DELIVERY
(Plus lab decant process. Weekends not included)
Royal Mail has provided new delivery estimates based on logistics and customs delays:
- UK orders: 7 working days
- EU orders: 2-6 weeks
- Worldwide: 2-6 weeks
** Please note that new EU customs procedures and logistics issues is causing expected delivery delays. We do not recommend to place orders that require tight deliveries since this cannot be guaranteed.
Once orders leave the lab, only Royal Mail will know the delivery status. We are unable to answer updates on delivery status since this is a third-party service.
Be aware that Luxx provides no guarantees, compensation or refunds for any lost or delayed orders shipped Internationally. All shipping issues are the responsibility of the carrier.
Read our terms and conditions for delayed and lost deliveries before placing your order.
WHAT IS THE STATUS OF MY ORDER?
If you opted for tracked delivery on checkout, the tracking confirmation is in your delivery confirmation, or from your accounts in the "order history" section. You can search the tracking update via the Royal Mail:
Royal Mail: Track Your Item
Or direct via the Royal Mail website: https://www.royalmail.com/track-your-item#
If you did not opt for shipping by tracked delivery you will not be able to track the whereabouts of your order.
EU/US ORDER DELAYS
Delivery to EU destinations and the United States may be slower than usual, in the region of 2-6 weeks and you may be asked to pay import duty before receiving the order. This is likely to be between 18-20% of the value of the order but please check with your local customs office for further details.
The most common causes for extended or lost delays: - Unclaimed orders - Faulty address
Royal Mail do not offer compensation for parcels destroyed from unclaimed or missing address details, for parcels rejected customs/duty payment.
You may have limited compensation for missing items by non-tracked delivery.
** Note that Luxx will not reimburse or credit orders with delivery issues. This is the responsibility of the carrier. For credits, please file a missing items claim with Royal Mail.
WILL EU ORDERS BE SUBJECT TO NEW DUTY AND FEES?
All import and customs fees are the buyers responsibility. These fees are billed to you by your government and are payable before the release of the goods, or billed after delivery.
Refusal to pay customs fees can result in cancellation of your delivery and loss of your order. Please be aware that compensation will not be issued by Royal Mail for RTOs or refusal to pay customs and duty.
Learn more here:
WHAT IS YOUR RETURNS, EXCHANGES AND REFUNDS POLICY?
We do not accept any returns on perfume testers due to the handmade nature of the products. UK's Health & Safety Regulations do not permit us to re-stock or re-sell returned handmade decants.
We are trying to offer better options in the near future.
- Exchange is offered on faulty / wrong items with a replacement.
- Faulty items need to be notified to us within 36-hours of delivery date to qualify for exchange.
- Note that an exchange will not be provided for returned goods that show signs of use or unreasonable use.
- For replacements, returns must be received within 30-days of the purchase date. Returned items must be pre-approved with a return reference code and be posted by tracked delivery and with tracking proof with the return label emailed to you upon approval.
- Please ensure that the returned parcel is properly sealed and contains the Returns Note or original packing slip.
- We accept cancellations with full refund on orders provided support has been notified prior to the product(s) being prepared and/or shipped.
- We cannot accept cancellations once the order has been processed for shipping, or has been shipped.
- Make sure to include your order number and name. If the cancellation is processed, you will receive a cancellation verification by email with refund details.
- A refund will be credited back to the same card used in the purchase within 2-5 business days.
The following exceptions apply:
- Replacement of the same product will be provided for damaged items.
- Replacement is not offered on products that have been tampered with for other usage.
- Please report damaged items within 24-hours of delivery date to qualify for replacement by emailing support at: email@example.com
- If you receive a faulty item a replacement will be issued. Please report faulty goods within 36-hours of delivery through the contact form.
- If you receive a faulty item and we are unable to replace it, a refund will be issued within 14-days of receipt of the return.
Royal Mail Compensation Claims:
For lost items you may file a compensation claim with Royal Mail via the Online Compensation Form. We cannot accept liability for goods lost in transit (although this is rare) and we do not provide refunds or compensation for lost items. Missing items would need to raised a claim with Royal Mail:
Royal Mail: Missing Items Claim
Or direct via: https://personal.help.royalmail.com/app/webforms/claim
Please assure you have all details ready before filing your claim with Royal Mail:
1) Your purchase receipt that was emailed to you
2) The order value and order date
3) Shipping label reference (for non-tracked deliveries) or tracking code.
4) External packaging description ["White padded envelope with printed label"].
This information is emailed to you upon shipping confirmation. You can take a screencap or image of the label reference or tracking number and upload it with your proof for a claim filed with Royal Mail.
Please note that compensation claims by Royal Mail is generally processed for tracked postage and is limited for non-tracked orders. You can however, still file a missing items claim. Missing claims can only be filed after 14-days of shipping date, the earliest.
HOW DO I CONTACT CUSTOMER SERVICE?
During busy holiday seasons we prioritize to respond to existing customers, so we advice to check the FAQ for answers for quicker resolution before contacting support.
You can reach us via the website contact form or via email:
Opening Hours (UK Time Zone)
Monday 10:30 - 5 pm
Tuesday 10:30 - 5 pm
Wednesday 10:30 - 5 pm
Thursday 10:30 - 5 pm
Friday 10:00 - 4 pm
We are closed on the following bank holidays in 2021 and 2022:
3 January New Year’s Day (substitute day)
15 April Friday Good Friday
18 April Monday Easter Monday
2 May Monday Early May bank holiday
2 June Thursday Spring bank holiday
3 June Friday Platinum Jubilee bank holiday
29 August Monday Summer bank holiday
24 - 31 December Christmas / New Year week