Shipping & Returns x

 

 

What Is The Delivery Time?

 

- For in-stock orders, the time to receive UK-based orders are normally within five working days (of the date of shipping).
- European orders can take 5-10 days.
- For international orders, please allow 7-20 days due to customs procedures.
For products out-of-stock, add another 7 days for processing.

 

Tracked Delivery

 

Our orders are generally processed by Standard 2nd Class post. If you want tracked delivery with insurance coverage you need to select this option at check-out. Additional fees may apply.

 

What If My Order Is Lost In Delivery?

 

Although we rarely experience lost orders at times shipments experience postal delays. Should your item be lost we provide replacements.
Please make sure that you select tracked delivery at checkout if you want to compensation coverage for damaged or lost orders [via RoyalMail].
For compensation, you may file a request online through Royal Mail. Allow 14-days from date of expected delivery before processing your request from Royal Mail. 

United Kingdom

Christmas Delivery 3-4 days Order By 12pm, 23rd December 
Standard Delivery Free Over £60  Between 3-5 Working Days
Christmas Delivery
Next Day
Order By 12pm, 23rd December
Standard Delivery
Free Over £99
Between 3-5 Working Days
Standard Delivery
£2.99 Under £99
Between 3-5 Working Days
Next Day Delivery
£5.95
Next Working Day (Order Before 3pm)
Saturday Delivery
£7.95
Saturday Delivery (Order Before 3pm Friday)

Europe

Standard Delivery
Orders Over £99 - Free
2-5 Working Days
Standard Delivery
Orders Under £99 - £12.95
2-5 Working Days

USA

Standard Delivery
Orders Over £99 - Free
2-5 Working Days
Standard Delivery
Orders Under £99 - £22.95
2-5 Working Days

Rest of World

Standard Delivery
Orders Over £99 - Free
Up to 9 Working Days
Standard Delivery
Orders Under £99 - £39.95
Up to 9 Working Days

Customs and Duties

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
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